How do I add products to my order?
Adding wedding favors or gifts to your
shopping cart is as easy as a click.
Search for
products using our search field in the upper right hand corner of every page or
by the navigational links at the top and left hand side of the page.
When you find a product you like, type in the quantity you would
like to order along with any additional options or
attributes you are interested in. Then click the "Add to
Cart" button. You can continue to shop and all items will be
kept in a virtual shopping cart until you are ready for checkout.
How do I place an order?
Orders can be placed via our secure website 7 days a
week, 24 hours a day. We offer a very secure, quick and easy way of submitting your order
to us. When you have filled your shopping cart with all of your items that you
wish to purchase, click on the View Cart link in the upper right hand corner. Verify
that the items, quantities and any personalization that you see in
your shopping cart are correct and what you would like to purchase. Then
press the Checkout button. Follow the steps throughout the
checkout process. When you click the final "Submit Order" button please
click it only once. As soon as you have clicked that button, the
order is transmitted to us and changes to your order may or may not be possible
so please verify all information in your order is correct at the final checkout
page. When you have completed your order and submitted payment
securely through our website, an Order Confirmation # will be displayed on the
screen. An e-mail will also be automaticallly sent to your
e-mail address confirming your order.
Can I place my order by phone?
Our website uses the highest levels of security to guarantees a safe and
secure online transaction. If you are still uncomfortable ordering online, you may
contact us toll free at 1-800-573-6107 from 10am to 5pm Central Time,
Monday through Friday.
Can I order samples?
Many of our items can be purchased in one unit quantities if you are
interested in seeing a sample prior to placing a larger order.
Simply add one item to your shopping cart and proceed to checkout to place your
sample order. If you are looking at a favor that requires you to
purchase in multiples of a specific quantity, the favor must be ordered in that
multiple as well because they come prepackaged in that quantity. Sample orders for personalized product will not come with your specific personalization, but rather a generic sample from a previous printing or an over-run so that you can evaluate the general quality and look of the product. If you are needing your specific personalization, the product must be ordered to meet the minimum quantity.
How much does shipping cost?
Calculating shipping is very simple. Add all the items
you want to your shopping cart. When you are at the shopping cart page,
you will see an area below the cart contents where you can calculate the
shipping cost. Type in the zip code where your order will be shipping to,
then click "Estimate Shipping". You will then be given a list of
shipping options for Ground, 3rd Day, 2nd Day and Overnight
shipping. This is a real time shipping estimate provided by UPS and
will reflect the amount charged upon checkout. If you receive a
shipping quote that you believe is not
correct, please email us. Occasionally we find products that have incorrect weights causing
inflated shipping costs.
What are my shipping options?
Due to their reliability, tracking capabilities and
quality of service, our primary shipping carrier is UPS. Upon checkout,
you may choose from UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air
Saver and Next Day Air delivery. We will occasionally use USPS Priority
Mail or FedEx for ground deliveries if it is deemed more efficient. We
ship and deliver on Monday-Friday, excluding holidays. For urgent needs,
we may be able to deliver on a Saturday for an additional charg. Please
include a physical address when you place your order as we cannot ship to PO boxes.
How long will it take to receive my order?
Most of our items usually ship out within 1-3 business days unless it is a
personalized/custom product, or if it is listed on backorder. Those items
should have lead times specified in the product description. If the
item is out of stock or may need additional time, we will do our best to
notify you. Per your request we can partial ship your order if parts of it are
on backorder or have longer lead times, but additional shipping costs may
apply. We have 7 regional warehouses each carrying a portion of our
product line. If you have multiple items on your order they may
ship out of different warehouses, resulting in your order being fulfilled in
more than one shipment. If you are in a time crunch and need
your item in a specific timeframe, please email us to verify the delivery
timeframe and see if a rush order may be necessary.
For a good estimate of how long an order will take before it arrives to you,
please add the availability time of the product to the shipping method you have
chosen. For instance, if you are looking at an in-stock/non-personalized
item that ships within 1-3 business days and you choose UPS 2 day air delivery,
your items should arrive in about 3-5 business days. Remember, weekends
and holidays do not count as business days.
Do you ship to Canada?
Absolutely! Our Canadian customers can order
online anytime. Please note that all prices are in $USD. Your credit
card company will do the currency conversion for you based upon current
rates. Duty, taxes or tariff charges may be applicable to our
Canadian customers depending on your local tax laws. We are not responsible for
any duties, taxes, tariffs, or customs delays that may affect your order so
please order with enough time for delivery. Duties and taxes are
mandated and determined by your local government, not by Moments of Elegance.
Consult your local government agency if you have any questions.
Do you ship internationally?
At this time, Moments of Elegance only offers shipping within the US and Canada.
We do offer shipments to APO and FPO addresses that are outside of the continential US using UPS. UPS shipments to APO and FPO addresses outside of the continental US are very expensive however they offer customers the assurance of real time tracking, delivery confirmation, and the ability to refund/re-ship orders that are lost or damaged in transit. APO/FPO customers may elect to request us to ship via USPS for their order which offers much lower shipping costs. USPS shipments do not offer real time tracking (only delivery confirmation) and we can not file a damage or lost package claim for reimbursement with USPS should something happen to your order while in transit. As such, customers who elect to use USPS shipping do so at their own risk as we are not able to refund or reship packages if they are lost or damaged in transit to these locations.
Can I use a Freight Forwarder?
We will only accept responsibility for your package up until its point of delivery within the US. You may use a freight forwarder at your own risk of damage or loss. We cannot be responsible for damage, loss, or theft a freight forwarded package after it has been delivered to the US point of delivery.
Is it safe to use my credit card online?
MomentsofElegance.com takes every precaution to protect its customers'
information. When you submit sensitive information via our website, your
information is protected both online and offline. When our order form asks you
to enter sensitive information (such as your name, address, credit card
number), that information is encrypted and is protected with the best security
encryption software currently available in the industry - Secure Sockets Layer
protocol (SSL) with an encryption key length of 128 bits (the highest level
of security commercially available). If you have any questions or concerns
about MomentsofElegance.com's security practices, you can contact us via e-mail.
What credit cards do you accept?
We accept Mastercard, Visa, Discover, and American
Express. We also accept Paypal.
Are there other payment options?
All orders by check or money order will be processed upon clearance of the check. Please allow at least
ten business days from receipt of payment before processing of your order
will begin. If your order is urgently needed, credit card payment should be used for the
fastest processing. There will be a $20.00 returned check fee for any checks that do not
clear.
Do I have to pay sales tax?
Sales tax will only be assessed for orders that are
shipped within the state of Illinois (8.75%) in accordance with state
law. All other states and countries are tax-exempt.
Do you offer bulk discounts?
We do offer bulk or volume discounts on many of our products. There will be a
box listing volume pricing in the upper right hand
corner on the product page of these items. If you are considering a product
without a volume price listed, or if you need a much higher quantity of an item
and would like a better price, please email us and we will try to
assist you.
What is your pricing policy?
Many of the wedding favors and gifts found at MomentsofElegance.com are
unique and custom made products designed specifically for
our customers. However if you find an identical item on another
website that is advertised as having a lower price, we do offer a 110% price match guarantee.
We will match the price of a competitor if:
- The product is the exact same item from the same manufacturer, and must be in stock
- We will take into account the total cost of the order including
shipping
- We will match the price plus 10% of the difference between our price and the competitor price.
Please email us if you have a price match request. Please note, ebay auctions are not eligible for price matching due to the nature of the transactions.
How do I track my order?
To track an order, please log into your
online account and go to your order history. Find the order
you are looking to track and click for details. If your order is
listed as "processed", it has been sent to our warehouse and shipment has been
processed. If available, a UPS tracking number will be posted
in the comments of your order. If your need by date is approaching
and your tracking number is not displayed, it may be taking awhile for our
fulfillment server to receive the tracking information. In that
case, please email us and we can manually look it up for you.
My package has not arrived yet, what should I do?
We try our best to get your orders out to you as quickly
as possible. If your need by date is approaching and your package has not
arrived yet, please email us for a status update. Please include your order #,
name, and telephone number in your email. Please keep in mind the
processing time (usually 1-3 days for non-personalized/in stock items) plus the
shipment time (anywhere from 1-5 days depending on the ship to location and the
shipment method) will reflect the total lead time before your order
arrives.
Can I change or cancel an order once it has been placed?
If you find that
you need to change or cancel an order, please contact usASAP. We
will make every effort to accomodate that request however many times we process and ship orders so
quickly (some items can ship the same day) that it is not possible to cancel or
amend your order. In that case, you will have to return your order to us following
our return policy and procedure. It is in our customers' interest that we process the orders and
ship as quickly as possible. Please contact us via e-mail to make
such requests.
How do I return an item?
At Moments of Elegance, we stand by the quality of our work. To keep our
customers satisfied, returns are a simple and easy process.
If after receiving your order you are not satisfied with
the product, simply email us or log into your account to request
a return authorization within 15 days and return the item
for a refund, replacement or exchange less shipping charges. All
personalized and custom designed products are non-returnable or refundable
- this includes monogram cake toppers, personalized favor tags, custom tote bags
and engraved merchandise.
We will accept authorized returns as
long as the items are unused and in the original packaging. Due to our
volume pricing policy, we cannot accept partial returns on favors (i.e. if you
ordered 100 at the highest volume price, we cannot accept a return for 50 of
them). Returned merchandise must be received within 15 days
from when the return authorization was given. Returns received without
authorization or that are received more than 15 days after the return
authorization date will be subject to a 25% restocking fee.
Additionally, non-personalized products whose product code starts with the following prefixes will be subject to a 20% restocking fee for all returns:
FLEEWS
No refunds or exchanges will be given after 30 days
of receipt of goods. Please be advised that shipping charges, special
orders, food items, personalized items, and perishable products (chocolates,
almonds, etc.) are non-returnable. A credit will be issued to the credit card
that was used for the value of the merchandise less original shipping charges. If you took advantage of our "free shipping for orders under $300" special offer, please note the original shipping costs will be re-applied to your order if you choose to return the merchandise. In this case, the original shipping amount will be deducted from your refund total when the merchandise is received back.
We DO NOT disburse Cash Refunds. Customers will be responsible for any freight
charges associated with the original order as well as the return shipping. For
your own protection, please use a reputable shipping service such as UPS or
FEDEX so that the items can be tracked and delivery can be confirmed. Also, please be sure to have the items
insured against damage. We cannot issue refunds for items that arrive to us
damaged or that are lost in transit during the return. In these cases as long as you insured the package you will be able to file a claim with the shipping company to be reimbursed for the value. Custom and personalized orders are
non-refundable.
**Please inspect all merchandise for upon receipt!!! If an order needs to be returned due to damage in shipping or an error made on our part, we need to be contacted within 3 business days of receipt of the merchandise to obtain a return authorization so that we can immediately file a damage claim with the shipper. We can offer an exchange for the correct product or a full refund. A UPS shipping label will be emailed to allow you to return the merchandise. If you plan to take the items to another location (other than the original shipping address) such as for a destination wedding, please inspect the merchandise prior to transporting it as we can only issue a call tag or reimburse return shipping costs for domestic shipments. We do not issue call tags or refund shipping costs from international locations if the package has been taken from its original shipping location.
Shoe Returns- All return or exchange requests for shoes
must come within 15 days of order receipt for return authorization. Shoe returns
or exchanges will be subject to a $6.00 per pair restocking fee. Soiled, worn or
dyed items are not returnable or exchangeable. Items are considered soiled if
they are dirty, marked, or unable to be resold. All shoes should be test fitted
with stockings on to avoid toe marks. If your shoes are received back with toe
marks no refund or exchange will be given. Shoes must be re-packaged in a
corrugatged mailing box and returned back as they were received. Your return of
merchandise will not be accepted if it is not sent back in the proper new
condition. Returns not accepted will be disposed of or shipped back to you at your cost.
Products subject to a restocking fee-
Shoes - $6.00 per pair
Jewelry - 20%
Damages/Shortages- All claims for
shortages or damaged items must be made within 7 days of receipt of
goods. While we will happily cover replacement of the item(s) via
the same shipping method as the original order, we are not responsible for
covering expedited shipping costs for the replacements if your original order
falls within 10 business days of your event date or if the replacement request
comes more than a week after you have received your merchandise.
How do I exchange an item?
Please contact us via e-mail
for questions regarding exchanges or to receive an RMA
# authorization. An additional shipping fee will apply for all exchanges plus
any restocking fees for the returned product if applicable. Absolutely no refunds or
exchanges will be given after 30 days of receipt of goods.
I have sent in a return but have not received a credit yet, why?
Returns are processed within 10-15
days from when we receive your authorized return and should then be posted to your
account according to your institutions policies.
Out of Stock Items
If an item is listed as being backordered or out of
stock, you can still preorder it online to reserve your stock. All
backorders are filled on a first come first serve basis so we
recommend orders be placed as soon as possible to
ensure your order is filled immediately upon receipt of the merchandise. Place an order for the item
as you normally would. Once we have the item in stock, we will ship the goods out
to you. If there is a further delay, we will try to contact you to let you know. If your product goes on backorder, we will contact you as soon as possible to let you know about the delay and give you the option to upgrade your shipping if needed. We are not responsible for paying expedited shipping costs for a product that is or goes onto backorder after order receipt.
Having problems checking out?
If you are having problems checking out, please contact us via e-mail and we will try to assist you with the transaction. We may need to call
you to take your order over the phone if you are still experiencing
problems.
Having problems logging into your account?
Always check to see whether you are already logged in as
our system will not allow you to log in again. If you are logged in,
you will see a link in the upper right hand corner that reads "log out".
If you are not logged in, the link will read "log in". If you
continue to have trouble logging into your account, please email us and we
will assist you.
I received an error message...
If you received an error message during your
transaction, don't panic. Just e-mail us and we will take care of it for
you. If you received an error while submitting your order, do not try
to submit it again. Contact us to verify whether the order went through before attempting to
submit it again so that a duplicate order is not processed
What is a coupon code?
At times we offer special discounts for new or our
regular customers via emails, newsletters or other websites to reward them for
their continuing business. Such discounts come in the form of a
coupon code that can be redeemed at checkout. Only one coupon code may be used per order (coupons cannot be stacked) and they must be used either online or over the phone at the time the order is placed - coupons cannot be redeemed after the fact on orders already submitted.
How do I use a coupon code?
Towards the end of your checkout process their will be an optional place for
you to enter a coupon code. Simply enter your coupon code
and click "Redeem". If it is a valid coupon code, the discount will be applied to your order
total before you complete the order.
Why is my coupon code not working?
The coupon will not be calculated to your order if the coupon code has expired, if the coupon code entered is not correct or doesn't exist, or if your order does not meet the terms of the coupon (i.e. it is only valid for orders over $50, or only valid for orders shipping within the US), . Please contact us via e-mail if you
have further questions.
Do you have a catalog?
At this time Moments of Elegance does not have a print
catalog. New products are being added to our favor and gift collection on a
weekly basis so it would be impossible to maintain a catalog that is current
with all of the newest favors and gifts that we carry. As print catalogs can be
very expensive to make, we have instead opted the pass the savings along to our
customers by way of lower priced wedding favors and gifts. All of our products
are available online 24 hours a day for your browsing pleasure. If there is a
specific theme or favor you are shopping for, please contact
one of our wedding planning specialists to help you find the perfect
gift.
Do you offer discounted pricing to retailers and event planners?
Moments of Elegance offers a special partner program
designed to enable you to offer our extensive line of party favors, gifts and
wedding decor. Whether you would like to carry a few samples of our products in
your retail storefront or you plan extravagant destination weddings or offer
your services as part of a planning service, our program may be an attractive
& convenient way to offer your clients truly unique party favors and
personalized gifts. To obtain more information about our program and its
exclusive benefits, please follow our Party Planner
Program link .
Can I carry your products on my wedding favors website?
Absolutely! Members of our Party
Planner program receive such benefits as discounted merchandise, free drop
shipping, access to our entire catalog of over 1000 wedding favors and gifts,
and a friendly account manager to contact with questions. Click
here for more information about our Party Planner
Program .
Can I advertise my store or website on MomentsofElegance.com?
Moments of Elegance is now offering advertising in the
form of text link ads. Links can be placed on our homepage, the
product pages, or as a sitewide link. Text Ads are a low cost way to
get your site in front of thousands of people and to boost traffic to your
sites. Click here for more information on our Wedding
Favors Advertising program.
Do you have a free or paid link exchange program?
Moments of Elegance offers a free link exchange
program, or for those interested in more prominant placement, consider our
wedding
text link advertising program .
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